Insert the correct ink cartridges into the correct slots.
The 3-color Canon IP1200 ink cartridge included with the unit can provide up to 100 pages, and is not exactly inexpensive. The optional black PIXMA IP1200 ink cartridge provides up to 195 pages. This puts the cost per page fairly high, even for a compact inkjet model.
Supported ink cartridges:
Black: Insert it into the left side of the ink cartridge holder.
Color: Insert it into the right side of the ink cartridge holder.
Color | Model | Capacity |
Color | CL-31 | Standard |
CL-41 | High capacity ( Sold separately ) | |
Black | PG-30 | Standard |
PG-40 | High capacity ( Sold separately ) |
Note:Ink cartridges must be purchased in the region that the printer was purchased. For example: An ink cartridge purchased in the U.S. will not be compatible with a printer purchased in Europe. The table below lists the correct ink cartridges for each region.
Region | Printer | Ink cartridge | |||||
Black | Color | ||||||
11ml | 16ml | 22ml | 3mlx3 | 4mlx3 | 7mlx3 | ||
Americas | PIXMA iP1800 | PG-30 | PG-40 | --- | CL-31 | CL-41 | --- |
Europe & Oceania | PIXMA iP1800 | PG-37 | --- | CL-38 | --- | ||
Asia | PIXMA iP1880 | PG-830 | --- | CL-831 | --- | ||
Japan | PIXUS iP2500 | --- | BC-70 | BC-90 | --- | BC-71 | BC-91 |
Installing Cartridges:
Confirm that the ink cartridges are installed properly.
<A> The ink cartridge is not installed properly.
<B> The ink cartridge is installed properly.
<B> The ink cartridge is installed properly.
Close the front cover. Wait until the preparatory operation is complete; it takes about one to two minutes.
Although printer errors can differ by model number, the E5 printer error for Canon printers refers to a problem with an ink cartridge. Possible causes of the error include:
- Ink cartridge is not installed properly.
- Wrong ink cartridge installed (unsupported type of cartridge).
- Printer is not detecting the ink cartridge correctly, if at all.
Ink cartridge is not installed properly
If the ink cartridge is not installed correctly, try removing the cartridge from the printer and reinstall it. Make sure it is fully installed and snaps into place securely. Then try printing again. Make sure you turn off the printer and turn it back on to reset the error message.
Wrong ink cartridge installed
If the wrong cartridge is installed, you need to purchase the correct cartridge and install it into the printer. The printer models that a cartridge is supported by are usually listed on the side of the cartridge packaging.
![Canon Canon](/uploads/1/2/5/8/125877523/275339080.jpg)
Printer is not detecting the ink cartridge correctly, if at all
It's also possible that the printer is not detecting the cartridge after you install it. This issue could be due to the printer being dirty (excess ink in the ink cartridge tray or ink overflow tray). Try cleaning the printer thoroughly and installing the cartridges again to see if this fixes the problem.
Printer drivers
Another option to try is reinstalling the printer driver. If the driver has become corrupted, reinstalling the driver may fix the issue.
Reset printer counters
There are other options to try, including resetting specific printer functions and counters. For these options, you need to either search the Internet for your printer model and specific reset instructions or contact Canon technical support. The reset instructions differ by model number, so you need to get the instructions for your specific printer.
Additional information
![Ink Ink](https://image3.mouthshut.com/images/ImagesR/imageuser_m/2018/1/925790222-7246840-1.jpg?rnd=7429)
- See our error definition for further information and related links.